Support

Subscriptions and billing

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → Days and Tales → Cancel Subscription. Cancel at least 24 hours before the renewal date or Apple will charge for the next period.

I cannot cancel it for you. Apple handles all App Store subscriptions and does not give developers that control.

I paid but the app still says I haven’t

Use Restore purchases on the subscription screen or in the settings opened from the Family tab. Make sure you are signed into the same Apple Account that made the purchase.

If it still won’t unlock, email me the date of purchase and the Apple receipt and I will sort it.

Can I get a refund?

Refunds go through Apple, at reportaproblem.apple.com. I have no power to issue one. If the app failed you, tell me anyway — I would rather fix it, and I am happy to support your case with Apple.

I deleted my account — why am I still being charged?

Because they are separate systems. Deleting your account removes your data; cancelling the subscription stops the money. You have to do both, and the cancellation happens in Settings as described above.

Your family’s memories

Can my partner or my mum see the journal?

You can invite another adult from the Family section. Check the access described on the invitation screen before sending it. Family members can see information shared with their family; owners can manage membership.

What happens if I lose my phone?

Memories successfully saved to your cloud account can be accessed after signing in on another device. Unsaved drafts or files that have not finished uploading may not be recoverable. Keep separate copies of irreplaceable photos and recordings.

Can I get my memories out?

Use Library → Read & export or Export personal data in settings for the in-app export options. For a fuller personal-data request, email hello@daysandtales.com. We may verify your identity and protect other people’s information before providing it.

Is my child’s photograph used for the illustrated characters?

The character editor lets you choose the character’s appearance. Photos saved to your cloud journal are processed by our hosting provider, so they are not kept only on your phone. See the Privacy Policy for the services used and their purposes.

Voice notes

The transcription got a word wrong

Tap the entry and edit it — the text is yours to correct, and the corrected version is what the weekly story uses.

Can I use the app without recording audio?

Entirely. Type your memories instead and nothing is ever sent for transcription. Every feature works the same way.

Privacy and your data

What is collected and who it is shared with is set out in the Privacy Policy. To see a copy of your data, correct it, or delete everything, email me or use Delete your account.

Something feels wrong about the app

If the app says something about your child that feels off, or a story page contains something you did not write, please tell me. The stories are built only from your own entries and a page is not supposed to be able to contain anything else. If one does, that is a bug I want to know about today, not in a review.