Before you do
Completed deletion is permanent. Records and files in family spaces being deleted are removed; shared spaces retained by other members are treated separately. Read the deletion plan before confirming.
If you only want a break, signing out is enough. Everything waits for you. And if you want a copy of your memories first, email hello@daysandtales.com and ask for an export before you delete — I will send it.
In the app
- Open Days and Tales and sign in.
- Open Family and the account options.
- Tap Delete account and read the deletion plan.
- Confirm your identity using your sign-in method: password or a fresh Sign in with Apple confirmation.
- Enter the requested confirmation and submit the deletion request.
The request is queued; it is not a promise that every record disappears immediately. Deletion must complete on the server, including private file removal. If the app reports a problem, keep the message and contact hello@daysandtales.com rather than assuming deletion finished.
If you can’t get into the app
Deleted the app already, or can’t sign in? Email hello@daysandtales.com from the address linked to your account. We may need to verify your identity and authority over a shared family. We normally respond within one month and explain any lawful exception or extension.
What actually gets deleted
- Your account and sign-in details.
- Journal entries, stories, milestones and child records in family spaces the deletion plan identifies for removal.
- Associated private photographs and recordings in those spaces.
- Your RevenueCat customer record, as part of the deletion worker’s processing. Separate transaction or legal records may remain.
Removal from live systems and removal from backups are different steps. Restricted recovery copies and records required for legal obligations can remain after live deletion; see the privacy policy. We do not promise an automatic 30-day purge of every backup. Copies you or family members exported outside the service are not under our control.
If you share a family with someone
Delete account removes your contributions, including from families you previously left. Generated pages and pictures containing your memories are also removed, even when a page combines memories from several adults. The book itself, unaffected pages and other adults’ original memories remain. Sole-member families listed in the confirmation are deleted in full. Deleting your account does not delete other members’ accounts. A sole owner with other members must arrange ownership before proceeding.
Leave family is different: it removes your access while keeping your account and every page of the shared book. Leaving first does not prevent removal of your contributions if you later delete your account.
Whole-family deletion is a separate owner-only action with its own confirmation. It removes that family’s books, records and private files for every member, without deleting their accounts or other families.
We aim to complete account deletion within 24 hours. Previously issued upload links must expire before final file removal. Use Check account deletion status on the sign-in screen to check completion without creating a new account. Contact hello@daysandtales.com if it takes longer.
Sign in with Apple
The app attempts to revoke Apple authorisation using your fresh sign-in during deletion. If it cannot do so, it still accepts a valid deletion request and explains how to remove the connection in your Apple Account settings under Sign in with Apple. Removing the Apple connection alone does not delete the Days and Tales account or cancel a subscription.
Your subscription is separate
Deleting your account does not cancel your subscription. Apple controls that and I cannot cancel it for you. To stop the payments:
Settings → your name → Subscriptions → Days and Tales → Cancel Subscription
Do that before you delete the account, or you may keep being charged for something you can no longer use.
Your other rights
As well as deletion, you can ask for a copy of your data, have it corrected, or object to how it is used. The Privacy Policy covers all of it, and every route starts with the same email address.